MADE TO ORDER ITEMS: Most of my items require approximately 2-3+ weeks for production by hand before shipment and are made to order. Production requirements for my pieces vary from design to design, because of different processes involved. The estimated time required before shipment can be found under the "shipping & polices" tab and on the invoice after purchase.

READY TO SHIP ITEMS:
If an item states it is "READY TO SHIP", it will be shipped in 1-3 business days.

MULTIPLE ITEMS IN ORDER: Orders containing more than one item may take longer than the estimate on your order invoice. I encourage customers to contact me with questions if they are hoping to meet a deadline for gift giving or receipt. Please contact me with any concerns!

For all of my items it is a good idea to avoid harsh cleaning chemicals and or extended periods of submersion in water. Most metals oxidize and react to being exposed to acids in household cleaners, shampoos, and even face wash. To prolong the life of your jewelry, I suggest that you keep your pieces in a dry place (hanging up if a necklace) and to avoid over exposure to water and chemicals.

All of my work ships from my studio in Austin, Tx.

I use a wide array of processes for creating my work. All of my pieces are made in my studio. I forge, solder, fabricate, cast, carve, etch, and weld everything myself in my studio in Austin, Tx. I do not outsource, when you buy from me, you buy my original real hand made work made in my studio.

I rarely accept custom requests anymore because I don't have the extra time between all of my projects. I do still generally accept minor changes to my designs, but these requests are accepted at my discretion and time willing, so please message me first so we can get started. Thank you.

If you have any problems with your order, please kindly let me know your concern before leaving a review by sending me a message on Etsy. I am happy to help you. I require all returns and exchanges be initiated first by discussing it with me via Etsy, before you ship back to me. All return and exchange shipments must be packaged well with reinforcement and shipped with tracking for safe arrival back to my studio. Satisfaction is of the utmost important to me when it comes to the enjoyment of my handmade pieces, so I honor exchanges and returns within reason and within 30 days. If you have any questions, please message me.

I am happy to share the evolution of my work over the years. You can take a peek at some of the first designs I sold on Etsy by checking out my reviews which go all the way back to 2009:
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https://www.etsy.com/shop/JamieSpinello/reviews?page=1000